Effective Date: Thursday, April 2nd, 2026
Last Updated: Thursday, April 2nd, 2026
1. Introduction
SupaAgent (“we”, “our”, “us”) is a digital platform developed by Giddaa Housing Limited that enables real estate agents to manage listings, collaborate on transactions, communicate with clients, and run their real estate business efficiently.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the SupaAgent mobile application and related services (the “Service”).
By using SupaAgent, you agree to the practices described in this Privacy Policy.
2. Scope of This Policy
This policy applies to:
Mobile applications (iOS and Android)
Web-based services (if applicable)
Messaging, CRM, and collaboration tools within SupaAgent
Integrations (e.g., WhatsApp, social media platforms, analytics)
SupaAgent is designed primarily for real estate agents and professionals operating in Nigeria and Sub-Saharan Africa, enabling structured cooperation, verified listings, and transaction management
3. Information We Collect
We collect information to provide, improve, and secure the platform.
3.1 Personal Information
When you create an account or use the Service:
Full name
Phone number
Email address
Profile photo
Business or organization details
Government-issued identifiers (if required for verification or compliance)
3.2 Professional & Transaction Data
Because SupaAgent is an operational platform for agents, we collect:
Property listings and related details
Client requirements and preferences
Lead information (e.g., buyer intent, location, budget)
Deal and transaction records
Commission agreements and cooperation data
Inspection schedules and booking details
3.3 Communication Data
To support your workflow:
Messages sent within the platform
Communication metadata (timestamps, participants)
Integrated messaging content (e.g., WhatsApp, social platforms where connected)
Note: We do not access private messages outside SupaAgent unless explicitly integrated and authorized by you.
3.4 Device & Usage Information
Device type, OS, and version
App usage patterns
Log data (IP address, session activity, crash logs)
3.5 Location Information
Approximate or precise location (if enabled), used for:
Property discovery
Inspection scheduling
Matching buyers and properties
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3.6 Media & Files
Images, videos, and documents uploaded (e.g., property photos, legal documents)
4. How We Use Your Information
We use your data to operate SupaAgent as an agent operating system, including:
4.1 Core Platform Functionality
Create and manage accounts
Match agents with buyers and listings
Facilitate cooperation between agents
Enable inspections, deals, and transaction workflows
4.2 Communication & Collaboration
Enable messaging between agents and clients
Send notifications (e.g., inspections, leads, reminders)
Provide unified inbox functionality
4.3 Trust, Security & Fraud Prevention
Verify listings and user identities
Prevent fraud, impersonation, and disintermediation
Enforce cooperation agreements and platform rules
4.4 Analytics & Performance Improvement
Analyze usage patterns
Improve agent performance tools and recommendations
Provide dashboards and insights
4.5 Legal & Compliance
Comply with applicable laws and regulations
Respond to lawful requests from authorities
5. How We Share Your Information
We do not sell your personal data.
We may share information in the following cases:
5.1 With Other Users (Core Functionality)
Agents may see relevant data needed to complete transactions:
Property details
Lead requirements
Inspection details
Contact details may be restricted until certain actions (e.g., inspection booking)
5.2 With Service Providers
We may share data with:
Cloud hosting providers
Messaging and notification services
Analytics providers
Payment or escrow partners
All providers are required to protect your data.
5.3 Legal Requirements
We may disclose information:
To comply with legal obligations
To protect rights, safety, or property
To investigate fraud or abuse
5.4 Business Transfers
If SupaAgent is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
6. Data Retention
We retain your information:
As long as your account is active
As needed to provide services
As required for legal, tax, or regulatory obligations
You may request deletion (see Section 9).
7. Data Security
We implement industry-standard safeguards:
Encryption in transit and at rest
Secure authentication systems
Access control and monitoring
Regular security reviews
However, no system is 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent
To exercise these rights, contact us at: info@giddaa.com
9. Account Deletion
You can request account deletion by:
Using in-app settings (if available), or
Contacting support
Upon deletion:
Your personal data will be removed or anonymized
Some data may be retained for legal or audit purposes
10. Third-Party Integrations
SupaAgent may integrate with third-party platforms such as:
WhatsApp
Social media platforms
Payment providers
Your use of these services is also governed by their privacy policies.
11. Children’s Privacy
SupaAgent is not intended for individuals under 18.
We do not knowingly collect data from minors.
12. International Data Transfers
Your data may be processed in countries outside your location.
We ensure appropriate safeguards are in place.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of material changes via:
App notifications
Email
Updated “Last Updated” date
14. Contact Us
If you have questions or concerns:
Giddaa Housing Limited (SupaAgent)
Email: info@giddaa.com
Address: 4th Floor, Building II, Rivers House, Pot 83 Ralph Shodeinde Street, Central Business District, Abuja, Nigeria.